Innovation at Work: How AI is Helping HR Professionals

Human resources professionals face many diverse and complex challenges in their everyday work. With the meteoric ascent of artificial intelligence (AI), hiring managers are finding unique ways to harness this technology to unlock unparalleled insights, drive data-driven decisions, and help create a culture of continuous improvement.

It’s crucial to acknowledge that artificial intelligence alone cannot replicate the human qualities that HR professionals need to do their jobs well. Yet artificial intelligence offers human resources professionals the potential to optimize processes, create new workflows, and help streamline procedures. As we anticipate ChatGPT-4, promising even greater capabilities, the fusion of AI and HR takes center stage.

Here are a few ways human resource professionals and hiring managers like you are using AI to make their jobs more efficient.

Creating chatbots to solve problems

Companies like Morgan Stanley are testing OpenAI chatbots to take on tasks like helping the bank’s advisors narrow down the organization’s research and data library. Morgan Stanley programmed its chatbot with responses to about 100,000 pieces of information that were particularly assessed to be viable for this use. Furthermore, the bank has humans vetting the accuracy of responses. 

Writing engagement surveys

HR professionals are using technology like ChatGPT to write and research questions for engagement surveys, analyze the results, and devise strategies to bolster employee engagement. Using AI to predict employee attrition and disengagement can help managers increase productivity and satisfaction while lowering turnover.

Creating job descriptions

LinkedIn is now using AI to help employers write better job descriptions. The next time you go to post that open position on the professional platform, LinkedIn’s tool may ask you to provide general information about your company and the open role, which then will generate a job description based on similar information that you can then edit and personalize. LinkedIn’s technology will suggest language, skills, and other data points that will maximize your chances of finding the right person for your open role based on its learnings.

Automating manual processes

AI can be used to automate processes that were previously manual. Companies such as PriceWaterhouseCoopers (PwC) are creating programs that can support their staff by automating certain processes. For example, PwC introduced an AI-based platform to its lawyers that can assist with contract analysis, regulatory compliance work, due diligence, and other legal advisory tasks that were time consuming, freeing up their attorneys to focus on other parts of their job.

The rapid integration of machine learning and artificial intelligence has significantly transformed the global interaction between individuals and technology. Though many companies are still questioning how to use AI for their needs, many are finding new ways to use technology to meet their needs. As a result, the dynamics between humans and machines in the workplace are undergoing profound redefinition. How do you think artificial intelligence will change your job in the years to come?

Need help finding the right fit for your company’s open positions? Let InVista help.