Customer Service

The customer service solution measures attributes linked to specific customer service competencies such as interaction with customers, record keeping, complaint resolution, and file management.

​This solution is useful for any position that is focused on helping customers, including customer service representatives, call center representatives, customer service specialists.

​The customer service solution provides candidate evaluation in five areas critical to customer service success: achievement, attention to detail, concern for others, relationship management, and rules orientation.

Purpose: measures critical competencies associated with customer service job success

Use with: customer service and call center representatives and customer service specialists

Time: 30 minutes

Measures: personality, attitudes, biographical data, situational judgment

Also available!

The InVista Small/Medium Business Retail and Customer Service solution evaluates personality and work values in just 20 minutes!

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